What does the future of customer support hold when coupled with technology?
Conventional customer support is increasingly becoming obsolete with the rise of innovative and practical applications of technology in bringing businesses and customers closer. Whether it’s big data...
View ArticleCustomer experience – the important distinction between reactive and...
When people come to a business, whether it’s to enquire about a product, request support on an issue they’re having or to simply learn more about a product or service works, how the entire interaction...
View ArticleEverything-as-a-service (XaaS) – is it the future of customer sales and support?
Business economies have evolved from product-specific sales to keeping the customer at the heart of their operations; they’ve sold products and services, and even moved into the digital space through...
View ArticleBetter customer support teams work with a smart ticket inbox
For any business to thrive and grow, it is important that they take team collaboration problems seriously. It can make a world of difference to the business. For the most part, this can be accomplished...
View ArticleWhat does the future of CRM mean for new and experienced businesses?
Well, although that quote was made in the context of humans and our inherent capabilities, this thought can actually also be applied to anything that’s created by us. The more we learn, the better we...
View ArticleThe less your customers need you, the better you can help them!
When you’re talking about self-service, you will find that many businesses have an FAQ page and community forum, but seldom will you find these forums or pages well-maintained. This goes on to say a...
View ArticleImprove your online engagement with innovative ways of using live chat
Most businesses use live chat primarily as a tool to engage their customers. When you look at it from the perspective of customer support, you will find it to be an invaluable addition to your arsenal....
View ArticleStepping into the future with machine learning is the next big idea for...
Implementing a help desk software within a business is never an easy task. During this process, a reasonable concern that arises is whether it can provide the expected return on your investment. A...
View ArticleA helpdesk can move your business to the big leagues
It’s a common notion amongst small business owners that customer relationship management is for big companies. What they fail to realize is that implementing effective helpdesk software will give their...
View ArticleCustomer and support data can help grow your company more effortlessly
To make good support decisions, modern businesses need to collect and maintain extensive information about their customers and their attitudes about any and all offered products and services. Apart...
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Improving App Performance For The Betterment of Productivity
When your app is performing at a level that is considered subpar, it can be extremely annoying and costly for your business and customers. If your app is for customers, it running slow or sluggish...
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